Value Management is really perception management -
constantly showing your business partners how your department creates value. And value comes in many forms, including reliable core systems, revenue-enabling Web tools, and good old-fashioned ROI. Ask for a copy of the “Measuring IT Value” Webinar from our library.
Value measurements may include:
Project ROI
System reliability (brag about your email uptime!)
Revenue enabled by systems and/or projects
Cost reductions
Customer satisfaction improvements
Investment Portfolios
change the view of IT from a cost center to a strategic partner by highlighting the business purpose of IT spending. The typical investment categories are:
- Strategic spending furthers corporate strategy.
- Informational spending provides business intelligence to support decision-making.
- Transactional spending automates the business.
- Infrastructure spending provides the backbone (networks, voice, etc.) This is often thought of as "keep-the-lights-on"
- Admin is the G&A spending of the department .
